Our goal is to guarantee 100% satisfaction with our customers. If for any reason you are dissatisfied with any product purchased from SanitationTools.com, you may return it within 30 days by calling (877) 494-4364 or by emailing us at firstname.lastname@example.org with the following exceptions and guidelines:
- SanitationTools.com must be notified of any problems within 30 days of you receiving the merchandise for a return authorization number. No returns will be acceptable without a return authorization number. Please call (517) 268- 3303 for a return authorization number.
- All products being returned for a refund or credit must be returned in their original unused condition unless otherwise specified. Equipment that has been used will be subject to a higher restocking charge. SanitationTools.com reserves the right to refuse the return of used equipment.
- For quality purposes, disinfectants, disinfectant wipes, sanitizing wipes, hand sanitizing products, pH strips, temperature tapes, ATP swabs, and all other test strips, test swabs, and any other test related products may not be returned.
- Software and Videos must be in original packaging and unopened.
- All refunds on new and unused equipment will be the original invoice amount less the outbound shipping charges and a 20% restocking charge. All unused equipment returned must be in resalable condition.
- All refunds on used equipment will be the original invoice amount less the outbound shipping charges and a 50% restocking charge.
- Return shipping charges are the responsibility of the customer.
- This policy is subject to change without notice.